Refund policy

We're Here to Help

Thank you for shopping with UNTOLDstr! Your satisfaction matters to us. If you're not completely happy with your purchase, we've made our return process simple and straightforward.

Return Window

You may request a return within7 days of receiving your order. We appreciate prompt notifications as this helps us serve you better.

Return Eligibility
To qualify for a return, please ensure:

  • Items are unused and in their original packaging
  • Products are in resaleable condition
  • All parts, accessories, and documentation are included

All returns undergo a quality inspection upon arrival. If items are returned in less than optimal condition, we may need to assess repackaging or restoration costs.

A 15% handling fee applies to all approved refunds to cover processing costs.

Late Return Requests
If more than 7 days have passed since delivery:

  • Return requests will require special approval from our management team
  • If approved, refunds will be issued as store credit only
  • Standard return conditions and handling fees still apply

How to Request Your Return
Simply email us at hello@untoldstr.com with:

1.Your full name
2.Order number
3.Product code or description
4.Quantity of items you wish to return
5.Reason for your return

Our friendly team will review your request and respond within 3-5 working days with next steps.

Damaged or Incorrect Items

We take great care in packaging your items, but we understand issues can occur:
Please inspect your products promptly upon delivery

If you receive damaged, defective, or incorrect items, contact us within 48 hours
Include photos of the damage when possible.

Our team will work with you to arrange a replacement, refund, or other suitable solution
Exchanges

While we don't offer direct exchanges, we're happy to help you get exactly what you need:

1.Submit a return request for your original purchase
2.Once your return is approved and processed
3.Place a new order for your preferred item

Questions?
We're here to make your shopping experience exceptional. If you have any questions about our return policy, please don't hesitate to reach out to our customer service team at hello@untoldstr.com. or contact us at +65 88757929


Thank you for choosing UNTOLDstr for your home hardware needs!